Returns & Cancellation Policy
Last updated: July 2026
This policy follows the Israeli Consumer Protection Law and the Cancellation of Transaction Regulations. These are the minimum rights granted by law.
Right to cancel a distance sale
A consumer may cancel a transaction made on the site within 14 days of receiving the product, or of receiving the transaction disclosure document, whichever is later.
Food products exception
Under the regulations, the right of cancellation and return does not apply to food products and perishable goods (such as spices, herbs, nuts and the like) once supplied. This applies to most of our products.
Cancellation before supply
You may cancel an order before it is collected or delivered and receive a full refund of the amount paid.
Faulty or wrong item
If you receive a damaged item or one different from what you ordered, contact us within two days of receipt and we will replace it or refund you at no cost.
How to cancel
Send a cancellation request to info@alshaib.co.il, via WhatsApp, or by phone 052-2977464, stating your order number and name.
Refunds
For permitted cancellations, the refund is made within 14 days of receiving the cancellation notice. A cancellation fee of 5% of the transaction value or ₪100, whichever is lower, may be charged, as the law permits.